I want to order a ScanBox. How do I proceed?

We work with selected distributors.

Please contact us at info@scanbox.se or call +46 454 30 83 00, and we’ll assist you.

I am a distributor and want to place an order. How do I proceed?

Please email your order to order@scanbox.se.

What are your delivery times?

Our standard delivery time is 2–3 weeks. Some products in stock may be shipped faster. Contact us for quick support.

What are your delivery terms?

We offer a wide range of delivery options to suit your business needs. Contact us for more information. 

My box isn’t working. What should I do?

We have a network of service operators worldwide and are continuously expanding. Check our list of service partners here. If you don't find a service provider in your region, contact us for assistance!

How do I purchase spare parts?

We collaborate with selected service operators worldwide who supply spare parts for our boxes. Find your nearest service operator here. Unsure which spare part you need? Contact us, and we’ll guide you in the right direction.

What is your spare parts availability?

ScanBox guarantees spare parts availability for at least 10 years from the production date*. Frequently requested parts are in stock for immediate delivery, while less common components, such as doors, chassis, and top frames, are manufactured upon request.

*Exceptions in spare part availability may occur.

 

What does the ScanBox warranty include?

ScanBox delivers high-quality products for commercial kitchens, designed to store and transport food. We offer a 24-month warranty from the invoicing date*. The warranty covers product functionality, freedom from manufacturing and design defects, and the cost-free resolution of any issues during this period.

The warranty is valid provided that the product is maintained and used according to ScanBox guidelines in the user manual. Repairs must be performed by authorized personnel using original parts.

The warranty does not cover:

• Improper handling during transport
• Normal wear and tear
• Consumable parts such as seals, wheels, and cords

  To contact your nearest warranty service partner, scan the QR code on the product's nameplate or fill out this form.

  *Exceptions in warranty periods may apply.

 

How do I file a warranty claim?

For warranty claims, please use the this form and submit it to your local distributor or directly to ScanBox. Need assistance with your warranty case?

Email service@scanbox.se or call +46 454 30 83 00.